Size/Colour Exchange & Returns
All returns/exchanges requests (including defects) can only be requested by the original purchasing account.
All returns/exchanges requests made from third parties will not be allowed.
For returns, store credits will strictly be credited only to the original purchasing account.
Returns/exchanges are only applicable for orders made directly from our webstore.
Returns/Exchanges are allowed for purchases made using our weekly discount codes or birthday discounts.
Exchange for a different design is strictly not allowed, in such a case, store credits will be issued.
Only a one-time return of store credits is allowed.
Should you require a return/exchange, the return/exchange has to be requested within 14 days from the time you receive your item.
Kindly email to firstname.lastname@example.org and state your order number during the request.
Any return/exchange requested after the timeframe will not be accepted.
Returns/exchanges are only accepted after we have attended to your email.
The return address will be given to you after your exchange request has been approved.
To be eligible for returns/exchange, the item must be in its original conditions received, packed in its original LOVET polymailer, original transparent packaging (unworn, unscented, unwashed, unaltered, with tags intact).
If you do not have the original polymailer, you may use any other polymailer/ carrier as long as the item(s) is securely sealed and with your name and order number indicated.
Please retain your invoice for returns / exchange purposes. We will not be able to process any returns / exchanges without verification of the physical invoices.
The return fees via Pickup of $3.80 or exchange fees via Courier of $5 will be borne by the customer.
If the item does not comply with the above conditions, we have the right to reject the return.
Processing time for exchanges/returns takes up to 7 business working days (excluding weekends and PH/Eves of PH) from the day the item has been received.
In the event the item is out of stock, store credits (valid for 3 months) will be issued.
Cash refunds are strictly not allowed.
Kindly note that shipping charges are non-creditable.
LOVET will not be responsible for any lost mail sent back without a tracking number.
Sale items and Promotional Period
Sale/discounted items and items purchased during promotional period (using festive season discount codes/flash sale discount codes) are strictly not valid for exchanges or returns.
Any promotional codes in which the terms have been stated that exchanges and returns are not allowed, are strictly not valid for exchanges or returns.
Purchases Made With Reward Points
Return/exchanges are allowed for purchases made using the reward points.
Kindly refer to the Reward Points page for more information.
Incorrect/Defective Items Received
We sincerely apologise if you have received an incorrect or defective item.
In the case of a defect item, kindly email to email@example.com within 14 days, attached together with a snapshot of the defect clearly.
Any exchange/return requested after the timeframe will not be accepted.
Our customer service will attend to you within 1-2 working days.
To be eligible for exchanges/return, the item must be in its original conditions received, packed in its original LOVET polymailer, original transparent packaging (unworn, unscented, unwashed, unaltered, with tags intact).
If there are still instocks for the defect item, LOVET will arrange for a one-to-one exchange.
In the event the defect item is out of stock, a refund via store credits will be issued.
Kindly refer to the defects table to see what constitutes as a defect.
*In general, 'defects' that do not affect the general outlook of the apparels when worn will not be considered as defects, and hence not eligible for exchanges.
All returns and exchanges will only be performed via mailing or self-collection with an appointment made prior via email and approved by us.
There are strictly no meet-ups for all exchanges.
Product measurements are provided based on the best accuracy.
Measurements stated on the website may vary up to 0.5" due to mass production.
In the case that the measurement deviation is >0.5", the item can be exchanged for a smaller fitting. Store credits will be issued if the item is out of stock.
Refunds are strictly not allowed.
Other reasons for returns and exchanges will be considered on a case by case basis.
We thank you for your kind understanding and hope you have a pleasant shopping experience with us!