Employment Type: Full-Time
Work Location: Serangoon 
Working Hours: Monday - Friday | 9:00 - 18:00
 
Responsibilities:

Recruitment & Talent Acquisition 

• Manage end-to-end recruitment processes, including job postings, candidate sourcing, screening, interviewing and onboarding.
• Coordinate with hiring managers to understand manpower requirements.
• Ensure timely hiring of suitable candidates.
• Maintain talent pipelines for critical positions.
• Prepare employment contracts and onboarding documentation.

Employee Relations

• Serve as the primary point of contact for employee HR matters.
• Handle employee grievances, disciplinary issues and workplace conflicts professionally.
• Conduct investigations where required and recommend appropriate actions.
• Support employee engagement and retention initiatives.

Performance Management

• Coordinate probation reviews, performance appraisals and confirmation processes.
• Monitor employee performance issues and ensure proper documentation.
• Work closely with management to develop performance improvement plans (PIPs).
• Follow up on action plans and ensure accountability.

Payroll & Benefits Administration 

• Manage monthly payroll accurately and within deadlines.
• Administer employee benefits, leave records claims, and insurance matters.
• Ensure compliance with CPF, MOM regulations and statutory requirements.
• Liaise with payroll vendors and government agencies where necessary.

HR Policies & Compliance

• Develop, review and implement HR policies and procedures.
• Ensure compliance with Singapore employment laws and regulations.
• Maintain accurate employee records and HR documentation.
• Support audits and regulatory reporting requirements.

Training & Development

• Coordinate employee training and development programmes.
• Identify training needs in collaboration with department heads.
• Maintain training records and evaluate programme effectiveness.

HR Operations & Administration

• Manage HR systems and employee databases.
• Prepare HR reports, manpower statistics and management updates.
• Support employee lifecycle activities including onboarding, transfers, promotions and exits.
• Conduct exit interviews and analyse turnover trends.

Strategic HR Support

• Provide HR advice and recommendations to management.
• Support workforce planning and organizational development initiatives.
• Identify areas for process improvement and drive HR best practices.

Requirements:

• Diploma or Degree in Human Resource Management, Business Administration, or related field.
• Minimum 3-5 years of HR experience, preferably in a full-spectrum HR role.
• Strong knowledge of Singapore Employment Act, MOM regulations CPF requirements and HR best practices.
• Excellent interpersonal and communication skills.
• Strong problem-solving and conflict management abilities.
• High level of professionalism, discretion and confidentiality.
• Strong sense of ownership and accountability.
• Ability to manage multiple priorities independently.
• Detail-oriented with strong follow-through.
• Proficient in Microsoft Office and HR/payroll systems.
• Demonstrates strong initiative and follows through on assigned tasks without constant supervision.
• Possesses a positive, solution-oriented mindset when handling challenges.
• Able to communicate effectively with employees across all levels of the organisation.
• Takes accountability for outcomes and proactively escalates issues when necessary.
• Strong attention to detail with minimal errors in execution.