BE PART OF OUR TEAM
Behind every iconic collection is a talented team.
Lovet is a local fast-fashion brand that blends quality and comfort through thoughtfully designed apparel made for everyday people at every stage of life. We’re committed to delivering exceptional customer experiences across every touchpoint.
We’re always on the lookout for passionate and driven individuals who are ready to grow with us. If fashion is your thing and hard work is your game, we’d love to hear from you.
Below are our current openings:
Send your resume and portfolio to hr@lovet.sg.
Only shortlisted applicants will be contacted.
Customer Service Team Lead (Hybrid Operations) | Full-Time
Employment Type: Full-Time
Work Location: Serangoon
Working Hours:
5 working days, including rotational weekends
Weekdays: 9:00am – 6:00pm
Weekends: 10:00am – 7:00pm
Responsibilities:
- Manage, coach and support a customer service team
- Assign and monitor daily workloads to ensure timely responses across all channels
- Conduct regular performance reviews, training and feedback sessions
- Set clear service standards, SOPs and KPIs for the CS team
- Be hands-on in daily customer service operations, including replying to customer emails and social media platforms
- Support and assist with operational tasks, such as order dispatch, returns and exchanges coordination
- Collaborate with Operations team to resolve issues and manage workflows
- Oversee all customer touchpoints including emails, social media platforms and google reviews to maintain positive brand reputation
- Handle escalated and complex customer cases professionally with effective service recovery
- Ensure high levels of customer satisfaction while balancing company policies
- Improve CS workflows and internal processes to increase efficiency
Requirements:
- Minimum 3-5 years of customer service experience, preferably in fashion or e-commerce
- At least 1-2 years of experience in a supervisory or managerial role
- Strong problem-solving skills with the ability to handle difficult customer situations calmly
- Excellent written and verbal communication skills (mandatory in English)
- Highly organised, detail-oriented and able to multitask in a fast-paced environment
- Customer-first mindset with good business judgment
Product Developer | Full-Time
Employment Type: Full-Time
Work Location: Serangoon
Working Hours: Monday - Friday | 9:00 - 18:00
Responsibilities:
Product Development & Sampling
- Follow through the full sample development process from initial design concepts to samples and finalised products
- Manage sample development timelines and delivery schedules with manufacturers to ensure timely completion
- Coordinate daily communication with manufacturers, including translating design and fitting comments accurately
- Conduct and organise fit sessions, ensuring fit, construction, and measurement consistency across styles
- Take and verify accurate product measurements to maintain sizing standards
Manufacturer & Vendor Liaison
- Liaise closely with manufacturers on sampling, revisions, and production requirements
- Follow up with manufacturers when necessary, including outside of regular working hours, to meet critical timelines
- Coordinate with RFID vendors to ensure prompt and accurate tagging directly from manufacturers
- Participate in overseas trips (e.g. China factory visits and shoots) when required to support product development and quality control
Product Presentation & Campaign Support
- Assist in photoshoot styling to ensure products are accurately and attractively represented
- Support campaign-related activities involving the showcasing of final products
- Create and prepare product listings with accurate descriptions, measurements and details
Research & Trend Development
- Research current market trends, fabrics, and designs to support new product development
- Contribute design and development insights to improve product quality and commercial appeal
General
- Carry out ad-hoc duties as required to support the product and creative teams
Requirements:
- Proficient in both English and Mandarin (written and spoken), as the role requires liaison with manufacturers
- 1-2 years of experience in the apparel industry and e-commerce
- Diploma/Degree in fashion apparel or design-related field is preferred
Retail Executive | Full-Time
Employment Type: Full-Time
Work Location: Orchard / Harbourfront
Work Schedule:
4 Days Per Week (3 Weekdays + 1 Weekend)
5 Days Per Week (4 Weekdays + 1 Weekend)
Note: Work schedules will be assigned based on business needs and discussed in advance
Operations Hours:
Orchard Outlet
Monday - Sunday *4 Days Schedule
9:30 - 21:30 |10:30 - 22:30 | 8:00 - 20:00 (Stock Take Period)
Monday - Sunday *5 Days Schedule
13:15 - 22:30 | 13:30 - 22:30
HarbourFront Outlet
Monday - Friday *4 Days Schedule
10:30 - 22:30 | 8:00 - 20:00 (Stock Take Period)
Saturday - Sunday *4 Days Schedule
9:30 - 21:30 | 10:30 - 22:30
Monday - Sunday *5 Days Schedule
13:15 - 22:30 | 13:30 - 22:30
Responsibilities:
- Managing day-to-day operations, including inventory management, visual merchandising, and ensuring the store is well-stocked and visually appealing to customers
- Maintain the general cleanliness of the store
- Cashier duties which include and are not limited to processing payments, exchanges, and returns
- Co-ordinate with in-house driver and operations team to replenish stocks and transfers from the main warehouse
- Weekly stock-take to ensure inventory accuracy
- Training, and supervising retail staff, setting performance expectations, and motivating the team to deliver exceptional customer service
- Ensuring excellent customer service standards are maintained, resolving customer complaints, and handling escalated issues promptly and professionally
Requirements:
- Minimum 1-2 years of experience in the fashion industry or a related field/skill is preferred
- Strong verbal and written communication skills are necessary for effectively communicating with customers and staff
- Adaptable, flexible, and able to thrive in a constantly evolving environment
- Experience in the fast fashion industry and e-commerce/similar is preferred
- Ability to work independently, handle pressure, and effectively manage challenging situations
Expressions of Interest
We’re always open to connecting with individuals who are excited about what we do at Lovet.
Below are roles we're currently open to receiving expressions of interest for, categorised by employment type:
Do note these may not be active openings, but we welcome your resume for future consideration. Only shortlisted applicants will be contacted.
If you’re passionate about fashion and would love to be part of our journey, we welcome you to submit your resume and portfolio to hr@lovet.sg for future opportunities.
Kindly note that only shortlisted applicants will be contacted.
Customer Service Executive
Human Resource Executive
Hybrid Customer Service-Operations Executive
Hybrid Operations-Retail Executive
Management Associate
Marketing Executive
Product Developer
Creative Executive
Hybrid Operations-Retail Executive
Seamstress
Creative Intern
Customer Service Intern
Human Resource Intern
Marketing Intern
Operations Intern
Product Developer Intern