All local delivery is handled by SingPost.
1) Normal Postage:
Normal Postage will cost S$1.50 and S$1.00 for subsequent items. The amount includes the cost of envelope, manpower and stamp per package. As LOVET will not be liable for lost mails, Registered Postage is strongly encouraged.
2) Registered Postage:
Registered Postage will cost S$4.40 irregardless of number of items. Tracking number will be provided upon request.
3) 24hrs Doorstep Delivery:
Courier Service will cost S$8.00 for orders to be delivered within the next 24 hours after confirmation of the delivery date/venue/time. Self-collection option is available, but the location will be determined by LOVET on a case by case basis.
Kindly ensure that the right products of the correct colours/sizes have been selected before proceeding to check out. Do note that once order has been confirmed, there will be no amendments to your orders and no exchanges will be allowed.
Kindly note that returns and exchanges are done on a case by case basis. There will be strictly no exchanges on sizes and colours.
Returns and exchanges are strictly valid only in cases of defected items. In the case of a defect item, kindly email to [email protected] within 14 working days, attached together with a snapshot of the defect clearly. If there are still instocks for the defected item, the customer will be required to mail back the defected item within 7 working days and the replacement item will be shipped via normal postage upon receiving the defected item. The 2-way postage fees will be borne solely by LOVET. In the event the defected item is out of stock, refunds will be issued if the item is returned to us. Returns will only be performed via mailing.
Product measurements are provided based on the best accuracy. Measurements stated on the website may vary 0.5’ to 0.75’ due to mass production. In the case that the measurement deviation is >0.75’, the item can be exchanged for a smaller fitting. Store credits will be issued if the item is out of stock. Refunds are strictly not allowed.
Other reasons for returns and exchanges will be considered on a case by case basis.
LOVET seeks for your kind understanding and we hope you have a pleasant shopping experience with us!