for orders above $60
Delivery & Returns
Orders will be shipped within 1-2 working days upon notification of payment received and verification of payment.
All local deliveries are via doorstep courier, by Urbanfox.
1) Standard Shipping:
Standard Shipping is a fixed fee of $2. All Standard Shipping comes with tracking and sms notification from the courier on the day of delivery. You will receive your order within 3-4 working days.
2) Express Shipping:
Express Shipping is fixed fee of $4.50. All Express Shipping comes with tracking and sms notification from the courier on the day of delivery. You will receive your order within 1-2 working days.
Kindly ensure that the right products of the correct colours/sizes have been selected before proceeding to check out. For any amendments to the orders prior to shipment, you can send a request to our customer service via email.
Size/Color exchange is allowed.
Returns are strictly valid only in cases of defect items. In the case of a defect item, kindly email to email@example.com within 14 working days, attached together with a snapshot of the defect clearly. If there are still instocks for the defect item, the customer will be required to mail back the defect item within the next 5 working days and the replacement item will be couriered to the recipient upon receiving the defect item. The 2-way delivery fees will be borne solely by LOVET. In the event the defect item is out of stock, refunds will be issued. All returns and exchanges will only be performed via mailing. There are strictly no meet-ups for all exchanges.
Product measurements are provided based on the best accuracy. Measurements stated on the website may vary 0.5’ to 0.75’ due to mass production. In the case that the measurement deviation is >0.75’, the item can be exchanged for a smaller fitting. Store credits will be issued if the item is out of stock. Refunds are strictly not allowed.
Other reasons for returns and exchanges will be considered on a case by case basis.
We thank you for your kind understanding and hope you have a pleasant shopping experience with us!